Returns & Exchanges:
We want you to love your Lenny & Eva purchase! Items purchased on lennyandeva.com
may be returned to Lenny & Eva for exchange or return within 30 days of original invoice date. We will accept a return on any unworn and unaltered items. Sale items, DIY kits, and gift cards are final sale and therefore are not eligible for exchange or return. We will repair/replace damaged items that are defective with normal wear within 90 days of purchase.
Please email firstname.lastname@example.org for return & exchange requests. Please provide your name, address, order number, and reason for return or exchange.
Approved returns will be credited for the purchase price of your item once your return is processed. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing.
Customers will be required to pay return shipping as well as a $5.00 shipping charge for exchanges to be shipped.
If you received free shipping on your order, you will be refunded the amount paid for the returned items less the cost of flat-rate shipping. We won't charge you shipping for partially-returned orders, as long as the items you keep total more than the free shipping threshold.
Items purchased at an authorized Lenny & Eva retailer must be returned directly to the store where they were purchased. Items that are customized cannot be returned.
- Economy Shipping USPS (estimated 7-10 business days) - $5.00
- Fedex 2-day (estimated 2 business days) - $10.00
- Free Ground Shipping (orders $100+)
- Fedex Standard Overnight - $25.00
- Fedex International Mail Service (estimated 4-5 week delivery) - $15.00
- Fedex International Economy - (estimated 2-7 business days) - calculated at checkout
- Fedex International Priority - (estimated 2-5 business days) - calculated at checkout
*Order processing time: 2-5 business days
** Holiday Closure: Our Warehouse will always be closed the week of Christmas. Please check our homepage for shipping timelines.
We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals, and don't shower, swim, or sleep in your jewelry. Periodically inspect clasps and closures. A mild leather cleaner may be used on leather and suede pieces, and a soft jewelry cloth may be used to clean metal elements.