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Returns & Exchanges:

We want you to love your Lenny & Eva purchase! Items purchased on lennyandeva.com may be returned to Lenny & Eva for exchange or return within 30 days of original invoice date. We will accept a return on any unworn, unaltered items, with the original packing slip. Sale items, gift cards and items purchased through The Underground are a final sale and therefore are not eligible for exchange or return. 

Please email orders@lennyandeva.com for return requests. Please provide your name, address, order number, and reason for return. Returns will only be accepted with a Return Authorization Number. Approved returns will be credited for the purchase price of your item. Once your return is processed, a credit will be issued for the merchandise amount only. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing.

Items purchased at an authorized Lenny & Eva retailer must be returned directly to the store where they were purchased. Items that are customized cannot be returned.
HOLIDAY SHIPPING SCHEDULE:
- All orders placed with Economy Shipping are not guaranteed to be delivered by 12/23
- Order by 2PM 12/15 with Free Shipping to receive by 12/23
- Order by 2PM 12/15 with FedEx Ground to receive by 12/23
- Order by 2PM 12/21 with FedEx Standard Overnight to receive by 12/23


Shipping:

United States Shipping:

 

 

Shipping Method

Delivery Time

Shipping Cost

FedEx Smart Post via USPS

7-10 business days

$5 flat rate or FREE for orders $100 and over

FedEx Ground/Home

3-5 business days

$10 flat rate

FedEx Standard Overnight

1 business day

$25 flat rate

 

 

 

International Shipping:

 

 

Shipping Method

Delivery Time

Shipping Cost

FedEx International Mail Service

Varies by location

$15 flat rate

FedEx International Economy

5-7 business days

Varies based on value and location

FedEx International Priority

2-5 business days

Varies based on value and location

*Expedited orders placed before 2pm CST M-F will ship same day. Any order placed after 2pm CST or over the weekend will process the next business day.




Jewelry Care:

We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals. Periodically inspect clasps and closures. Beaded bracelets should be rolled on, not pulled or tugged.  Beaded links should not be fully fastened to statement piece and then stretched on, but instead clasped on one side, placed on wrist, then connected on the other side. A mild leather cleaner may be used on leather and suede pieces, and a soft jewelry cloth may be used to clean metal elements.