FAQs

Returns & Exchanges:
We want you to love your Lenny & Eva purchase! Items purchased on lennyandeva.com may be returned to Lenny & Eva for exchange or return within 30 days of original invoice date. We will accept a return on any unworn, and unaltered items. Sale items and gift cards are final sale and therefore are not eligible for exchange or return. 

Please email hello@lennyandeva.com for return & exchange requests. Please provide your name, address, order number, and reason for return or exchange.
Approved returns will be credited for the purchase price of your item once your return is processed. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing.
Customers will be required to pay return shipping as well as a $5.00 shipping charge for exchanges to be shipped.
Items purchased at an authorized Lenny & Eva retailer must be returned directly to the store where they were purchased. Items that are customized cannot be returned.


Shipping - All orders placed October 5th through October 13th will not ship until the week of October 14th.
United States:
  • Economy Shipping USPS (estimated 7-10 business days) - $5.00
  • Fedex 2-day - $10.00
  • Fedex 2-day Shipping (orders $100+) - FREE 
  • Fedex Standard Overnight - $25.00
International:
  • Fedex International Mail Service (estimated 4-5 week delivery) - $15.00
  • Fedex International Economy - (estimated 2-7 business days) - calculated at checkout
  • Fedex International Priority - (estimated 2-5 business days) - calculated at checkout 

*Order processing time: 2-5 business days

* *Expedited orders placed before 2pm CST M-F will ship same day. Any order placed after 2pm CST or over the weekend will process the next business day.

 

Jewelry Care:

We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals, and don't shower, swim, or sleep in your jewelry. Periodically inspect clasps and closures. A mild leather cleaner may be used on leather and suede pieces, and a soft jewelry cloth may be used to clean metal elements.