Shipping & Returns

Processing Time:

Please allow up to 7 business days for processing.

Shipping Options:

Please allow 7-10 business days for standard ground and free delivery. If you need your order by a specific date, we suggest selecting the *2-day  processing option.

*2-day shipping please allow 3-5 business days processing time and 2 business days for delivery. 

Shipping Locations:

Orders ship from Tennessee, and we offer shipping within the United States and internationally. 

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package as it makes its way to your doorstep. 

Returns/Exchanges

We want you to love your Lenny & Eva purchase. Items purchased on lennyandeva.com may be returned to Lenny & Eva for exchange or return within 30 days of original invoice date. We will accept a return on any unworn, unaltered items. We will repair/replace damaged items that are defective with normal wear within 90 days of purchase. Refunds, exchanges, repairs, and replacements are not available for orders that exceed these time frames. Sale items, gift cards, and custom items cannot be returned.

 

To initiate a return or replacement, log in to your account: MY ACCOUNT

Damages and issues

Please inspect your order and contact us within 7 days upon receipt if an item is defective, damaged, if you receive the wrong item or an item is missing. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Customer is responsible for return shipping as well as shipping on exchange order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lennyandeva.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Additional Questions?

Email us: hello@lennyandeva.com